Showing posts with label technology. Show all posts
Showing posts with label technology. Show all posts

Tuesday, August 30, 2011

ACMA says telecommunications and media laws in Australia are broken

A new report by the peak communications body in Australia has said convergence has broken most of the media and telecommunications legislation it administers. The findings are in the Australian Communication and Media Authority report Broken Concepts: The Australian communications legislative landscape(pdf). ACMA is the government body that administers 26 Acts made over half a century, accompanied by 523 regulation requirements. Their paper examined the impact of convergence pressures on 55 key pieces of legislation and found most of them wanting. To use the ACMA terminology they were either ‘broken’ or ‘significantly strained’. The issue affects the regulation of such diverse items as video games, smartphones, tablets, 3DTVs, untimed local calls, community broadcasting, program standards, cable providers, universal service obligations, emergency calls, spam, media diversity and many others.

ACMA defined convergence by five key causes of change: 1. Technological developments 2. The development of a broad communications market 3. Increased consumer and citizen engagement with the toolset 4. Regulatory Globalisation 5. Government intervention (NBN). ACMA says digitalisation has broken the connection between the shape of content and the container which carries it. Legacy service delivery used service-specific networks and devices but digital transmission systems have made delivery mostly independent of technologies. The major consequence is regulation of content based on delivery mechanism no longer makes sense as devices develop multiple functions.

ACMA found seven major regulatory consequences of convergence. Firstly, policy and legislation no longer aligns with the realities of the market, the technology or its uses. Secondly, there are gaps in coverage of new forms of content and applications. Thirdly, there is misplaced emphasis on traditional media (television) and traditional communications (voice services). Fourthly, the blurring of boundaries is leading to inconsistent treatment of similar content, devices or services. Fifth, difficulties assuring innovative services are consistent with consumer safeguards. Sixth, new issues are handled in piecemeal fashion reducing overall policy coherence. Lastly, convergence is causing institutional ambiguity with no one sure which agency is responsible for which regulation.

The main acts that govern telecommunications in Australia are the Broadcasting Services Act 1992, the Radiocommunications Act 1992 , the Telecommunications Act 1997 and the Telecommunications (Consumer Protection and Service Standards) Act 1999. All are well over a decade old and all were drafted before the Internet became a reality. These core acts have been added to by ‘band aid’ solutions to newer problems such as spam and interactive gambling. As a result, ACMA says the Australian communications legislative landscape now resembles a patchwork quilt. There is no overarching strategy or coordinated approach to regulating communications and media in a digital economy.

Media diversity is one of the major problems addressed by the report. It said regulation has given undue weight to the influence of print newspapers and the ability to personalise media consumption magnifies as well as limits the amount of influence a media service can have on an individual. Also the ability to access broadcast-like content through non-broadcasting services is running a hole through the Broadcasting Act’s promotion of diversity of content (which I would argue was honoured more in the breach by commercial broadcasters in any case). There are 53 other areas of ACMA’s reach which are equally broken beyond legislative repair.

ACMA Chairman Chris Chapman said the report highlighted the ever-increasing strain on old concepts struggling with new technology. “The constructs for communications and media that worked 20 years ago no longer fit present day circumstances, let alone the next 20 years," Chapman said. “These ‘broken concepts’ are symptoms of the deeper change of digitalisation breaking those now outdated propositions, including that content can be controlled by how it is delivered.”

The report dovetails with the federal government’s Convergence Review. The review panel is due to deliver its report in March. It toured Australia earlier this month hearing submissions and will continue to receive input until 28 October. Its framing paper acknowledges changes are required but appears be focussed more on broadcasting issues rather than the wider telecommunications issue. This new ACMA paper is a welcome wake-up call to the seriousness of the problem. Technology and its uses will continue to evolve in unimaginable ways. The trick will be drafting legislation that does not fetter that growth while providing citizen safeguards against unscrupulous behaviour.

Tuesday, August 16, 2011

The politics of social media

“Corporations and politicians worldwide have latched onto social media to advertise their brand and get the message out. Barack Obama’s 2008 presidential election was supercharged by Facebook and social networking, which became the ultimate tool for gauging public opinion and speaking to the masses. But working with social media can fast go horribly wrong. US Congressman Anthony Weiner’s recent fall from grace was brutal and should be a lesson to all who merge online networking with real-time power chasing. Social media holds power potential for those who play the game correctly. But if you don’t know what you’re doing, hire someone else to do it right. And always keep your pants on.”
Paul Barry, The Power Index

Hot on the heels of British plans to shut down social networks to stop rioting, comes news they have already been beaten to it by the US. Demonstrators in San Francisco had planned a protest to condemn the shooting death of Charles Hill. Bay Area Rapid Transit police officers killed Hill on 3 July after they responded to complaints about a drunk man at a station. A week later protesters shut down three BART stations and planned a second protest last week. This time BART interrupted wireless service for three hours at some stations, to “ensure the safety of everyone on the platform." Initially they claimed they asked providers to stop service, but later admitted they did it themselves as it is allowed to do under its contracts with the providers - Sprint, Verizon, AT&T and T-Mobile.

The move prompted hacking group Anonymous to hit back. They have planned Operation BART which they said was “meant to teach BART a lesson about the dangers of censoring people...and is supposed to be an educational experience for the operators.” Yesterday, they defaced BART affiliated websites and released user info for the website mybart.org but said they “are just warming up.”

Anonymous compared the San Francisco moves to government censorship in the Arab Spring. “In Egypt and Tunisia, we saw people struggling to make their voices heard,” Anonymous said. “We have seen companies such as Telecomix delve into the nastiness of political corruption in an attempt to free those censored individuals from their prisons of silence.”

Whatever the truth of that comparison, the Arab regimes remain suspicious of social networks. This week, an Egyptian has been charged with using Facebook to incite violence. The Egyptian Military Prosecution has arrested activist and blogger Asmaa Mahfouz, 26 for defaming the junta and calling for armed rebellion. The court said Mahfouz used Facebook to call for the assassinations of Supreme Council of Armed Forces members and judges. “If justice is not achieved and the justice system fails us, no-one should feel upset or surprised if armed gangs emerge to carry out assassinations,” Mahfouz wrote. “As long as there is no law and there is no justice, anything can happen, and nobody should be upset.”

Mahfouz and others may be helped by the Telecomix site mentioned in the Anonymous post about BART. Telecomix is an international organisation “dedicated to informing the public about internet freedom issues”. Telecomix member Peter Fein said it was guerrilla informational warfare. "We're kind of like an inverse Anonymous," Fein said. "We operate in a very similar way to Anonymous not just IRC (Internet Relay Chat) but also the non-hierarchical structure. Except they break things and we build them.” In Egypt when authorities cut off the internet and telephones, Telecomix filled a a need for internal communication. “Not for people to be able to talk on Facebook or Twitter to the world, but amongst themselves ... so there were a number of tools, mesh technology and so on — that we tried to help people figure out,” Fein said.

The experiences learned in North Africa may need to be re-applied to the Western world. British Prime Minister’s knee-jerk “kill switch” proposal for social networks may sound idiotic and undemocratic but that does not mean it will not be tried if he thinks there are votes in it. All there is to go on is Cameron’s statement to MPs: "We are working with the police, the intelligence services and industry to look at whether it would be right to stop people communicating via these websites and services when we know they are plotting violence, disorder and criminality."

The short answer is, no it would not. People will plot violence regardless of the availability of social networks. But as the current Australian Government has shown with its internet censorship plans, draconian moves to limit free speech are justified using tropes such as “not acceptable to civilised society” and protecting “young children”. China too has successfully mastered internet censorship with its Golden Shield (though 30 second Internet response times are starting to throttle innovation) with equally vague excuses about protecting citizens from dangers. As Electronic Frontiers Foundation says of the Australian proposals, successful technology isn't necessarily successful policy. “We're still yet to hear a sensible explanation of what this policy is for, who it will help and why it is worth spending so much taxpayer money on,” said EFF.

Yet it is hardly surprising politicians are so wary of the technology. Many of the social media most widely used today are still in their infancy and their uses and potential effects remain difficult to understand. As the Paul Barry quote illuminates, there is a coming of age of online political engagement, According to researchers Jim Macnamara and Gail Kenning (E-electioneering 2010: Trends in Social Media Use in Australian Political Communication) three-quarters of Australia’s federal politicians had a Facebook presence of some kind in 2010 and local studies have shown that 57 per cent of citizens would like opportunities to comment on policies online and 36 per cent are interested in communication with their MPs online. But old habits die hard. Macnamara and Kenning found most politicians used social media primarily for one-way transmission of political messages, rather than citizen engagement or listening to the electorate. Maybe that will change as the technology matures, but equally likely it will be shackled to keep out of powerbrokers' pants.

Thursday, November 18, 2010

Auditor diagnoses Queensland Government's IT ills

Queensland’s Auditor General Glen Poole has issued a report tabled in parliament yesterday which is sharply critical of the way Queensland Government implement their computer systems. The report “No 13 for 2010” is the result of audits to end October. Among the many government audits in the report, the one of biggest interest to the media is the one on Queensland Health’s troubled new payroll system. But what the auditor is really saying is the fact the problems Health had were replicated in other agencies with their new payroll systems and there are some serious issues with the IT outsourcing process.

The same audit report said QBuild’s (Department of Public Works) Ellipse system was implemented to replace their existing operational, financial and payroll systems at a cost of approximately $32m and “significant issues arose after this system was implemented.” The auditor found project management controls were not consistently applied across the system implementation lifecycle while governance structures were not effective in communicating complete and timely information. The auditor said the level of testing performed was also unsatisfactory given QBuild’s financial reporting and payroll processes “were dependent on the rigour of this testing.”

The audit said his QBuild findings were consistent with what he found at QH and between them they demonstrate “a critical need for improved system implementation skills within the public sector.” The original idea was whole of government implementation which was changed to a project governance arrangement in June 2009.

After many years of design, development and testing, Queensland Health implemented a new payroll system on 14 March this year. Poor requirements gathering and system design meant there were over 47 change requests to the original scope, delaying the project by 18 months and making the project three times more expensive than it was original estimated. Overall QH spent $100 million on their new payroll system and associated whole of government initiatives.

An auditor’s opinion on the QH debacle was issued in Report No 7 in June 2010 after significant deficiencies were found in the completeness, accuracy and timely payment of employees when the system first rolled out. The audit found the deficiencies arose as a result of “weakness in internal control” and represented “material non-compliance with the prescribed requirements for the department to maintain an appropriate expense management system.

The system was clearly not ready to implement on 14 March however the Go Live decision was made after project partners IBM and CorpTech signed off the technical readiness while the business signed off on the Acceptance Testing report. Because of the project’s complex outsourcing, it was acknowledged significant contractual and commercial challenges would occur if the project was further delayed. Yet there were no contingency plans for business cut-over and no testing done in the production environment to determine whether the pays were correct prior to the first live payroll being produced. Nor did anyone consider the impact of the changed business rules in the new system on business practice.

The initial problems after implementation were so bad and so widespread, QH were forced to establish a Payroll Stabilisation Project in conjunction with KPMG. In yesterday’s report the auditor said the Stabilisation Project has now ended and the project has transitioned into the Payroll Improvement Program. QH activities have resulted in a declining trend in payroll enquiries and outstanding transactions. But Poole cautions “close monitoring of the transaction backlog and further improvement in the efficiency of business processes is still required.” Importantly however, the audit found the deficiencies did not have a material effect on the completeness and accuracy of the reported employee expenses.

The recommendations for the QBuild project closely mirror what was recommended for QH in Report No 7. The first key point is a lack of a project management methodology that includes requirements for project reporting, including key risks and issues. Poole also recommends government departments engage an experienced project manager with strong enterprise resource planning implementation experience. He said strong governance frameworks should be established to ensure there is separation between the roles of the senior supplier and the project manager while suppliers should only be paid on deliverables satisfying acceptance criteria.

Some of his recommendations may be unrealistic (eg “user acceptance testing should be completed prior to commencing user training”) however most of it is basic project management methodology. Given that experience of such methodology is plentiful at QH, CorpTech and IBM, it may be that too many cooks spoiled this particular broth. Serious questions need to be asked about the efficacy of outsourcing large government IT projects.

Disclosure: this writer is a former employee of IBM and worked very briefly – and unenjoyably – on the QHIT project before tendering his resignation in April 2009.

Thursday, August 19, 2010

Labor and Liberal's battle of the broadband

Probably much to Labor’s own relief, its problematic Internet filtering policy appears dead in the water. A policy pursued with vigour during the early days of the Rudd administration, it was deferred to 2011 last month before being delivered the coup de grace in recent times with both the Liberals and Greens coming out in opposition to it. Labor haven’t yet formally cut it loose but it is merely a matter of time, probably around 1 July 2011 when the buffoonish pro-filter Family First Senator Steve Fielding is finally turfed out of a parliamentary position that squalid Labor backroom tactics got him into in the first place.

If there is a communications policy fight in this election it is now over how broadband will be delivered to the home in the years to come. The centrepiece of Labor’s policy is the National Broadband Network. The ambitious NBN is Australia’s largest ever infrastructure project and will involve the laying of fibre optic cabling to Australian homes, schools and businesses. It will be capable of delivering speeds of 100 megabits per second which is up to 100 times faster than most current speeds. The NBN will reach 93 percent of the Australian population with the remaining premises connected via a combination of next generation high speed wireless and satellite technologies delivering broadband at the much lower speed of 12 Mbps.

The work (both fibre optic and wireless/satellite) has already started under the auspices of the new NBN Co led by former Alcatel boss Mike Quigley. Quigley was chosen for his American experience developing and integrating large scale Fibre-To-The-Premise and Fibre-To-The-Node implementations for US telecommunication carriers.

Most of Australia's telecommunications network is still copper based. This is ageing technology that is primarily responsible for Australia’s slow Internet response times. FTTP involves laying optical fibre from a central location right to the home or business. While it could potentially deliver broadband at speeds of up to 100Mbps, the actual speed is determined by the size of the Passive Optical Network.

The technology is capable of transmitting data at speeds of up to 2.5Gbps; however this amount is divided by the number of termination points on the PON to determine the actual bandwidth to each end point. FTTN is a cheaper option (and was Labor's policy until 2007). In this case fibre is terminated in a street cabinet up to several kilometres away from the customer premises, with the final connection being copper. Customers typically connect using traditional coaxial cable or twisted pair wiring, both of which are 19th century technologies.

The current Labor Government is going with the FTTP option. FTTP is expensive and is one of the reasons the NBN is likely to cost in excess of $43 billion (though this is likely to be substantially reduced now that Telstra are inside the tent) with a rollout period of eight years. Phase 1 has already begun in Tasmania with 1,200km of cable laid and the first services have been switched on in the north-east communities of Midway Point, Smithton and Scottsdale.

In these towns the ISPs iiNet, Internode and iPrimus are offering 25Mbps for $29.95 and 100 Mbps for $59.95 per month. Labor is also addressing “regional blackspots” on the mainland with 6,000 km of new, competitive fibre optic backbone links are being rolled out in regional Australia. NBN boss Mike Quigley is now saying that 1000 Mbps plans may also be available for wholesale. Communications Minister Stephen Conroy said at this speed a school could download a hi-def documentary in 20 seconds rather than the five hours it takes now.

The Liberals meanwhile agree Australia needs fast, reliable and affordable broadband services but differs on the technology it wants to use to provide it. It says the NBN Co will be a taxpayer funded white elephant when it is completed in eight years time, does not deliver lower prices, and gives no priority to those who do not currently get an adequate service. They will cancel the NBN and instead deliver a 13 point plan they say will “encourage competition and ensure services reach all Australians.”

Their plan is significantly cheaper than Labor’s at $6 billion and will cover more of the population at 97 percent and will be completed quicker too. However they will only commit to offering 12 Mbps relying heavily on wireless technologies. They will provide $2.75 billion for an open access, fibre-optic backhaul network which connects the big cities to compete with Telstra, $2 billion for blackspots in outer metro and regional areas, $750 million for fixed broadband optimisation on older exchanges and funding for satellite serves for the outlying 3 percent.

The response from experts in the communications field has been mixed. Crikey’s tech writer Stilgherrian said the difference between the two policies as much about ideology, vision and political rhetoric as technological choice. He said the Coalition’s saves money now, but asks “is it merely delaying the inevitable big spend?” However ZDNet reports some analysts saying the Liberal's plan could potentially be safer, more flexible and "give more bang for your buck".

Writing in the Sydney Morning Herald, Adam Turner said the Liberal's plans were stop-gap measures while he called the NBN “future-proof”. The Internet Industry Association has also come out in favour of the NBN saying “the key to Australia’s broadband future is speed.” However Commsday CEO Grahame Lynch in The Australian slammed the NBN as “the world's most generous telecom industry welfare scheme”.

The attitudes of the Greens in the Senate will be crucial to deciding the outcome of telecommunications policy regardless of which sides wins the election. The Greens policy is strangely silent on the position of the NBN. However their ICT spokesperson Senator Scott Ludlam said the NBN should go ahead, with priority for communities in regional areas. “It should absolutely stay in public hands so that we don't see another repeat of the debacle that followed the privatisation of Telstra,” he said. The Greens are also cold on the Coalition’s alternative with Ludlam calling it “a real patchwork of service delivery.”

Saturday, April 10, 2010

IP not Idiot Proof: Britain passes bad Digital Economy Bill

The hilarity of yesterday’s news was provided by Boing Boing’ Cory Doctorow who revealed that the Minister for Digital Britain did not know what an IP address is. In a letter purporting to be from the Minister (Neither Boing Boing nor the Financial Times were certain it was genuine and Timms did not respond to a direct enquiry on the matter by Woolly Days) to a fellow Labour MP, an IP address is called an “Intellectual Property” address rather than a “Internet Protocol” address. Such a mistake is forgivable for lay people, but not only is Timms the relevant minister who should know better, but he has also has been responsible for a piece of legislation called the Digital Economy Bill that many see has seriously set back the cause of a free and open Internet. In this context the error takes on a whole new meaning.

The Digital Economy Bill was one of the last acts of the current British Government which they pushed through late on Wednesday night. It may have many long-lasting and unintended consequences. The bill is an extraordinarily wide-ranging piece of legislation that affects communications regulator Ofcom, Channel Four, Commercial TV, spectrum regulation, broadband, digital radio, video games, intellectual property (not Internet Protocol!) and internet domain registrations. MPs had just a few hours to digest its lengthy contents. All of it needs scrutiny but it is its recommendation on illegal downloads that has generated the most controversy.

As Gigaom says the bill tackles copyright infringement by forcing ISPs to cut off persistent file-sharers. In their rush to pass the legislation, it is looking leaky and undercooked and is likely to have many negative implications for digital freedoms. Among the concerns are it could have the unintended consequence of forcing libraries and cafes to stop offering free Wi-Fi and worryingly it could also give the government the power to block sites like Wikileaks, on the excuse it hosts copyright-infringing material. By tackling those who download copyrighted content illegally, the bill also moves to suspend or slow down some web users' connections.

The bill won cross-party support but one of the few active voices in parliament against it was Labour MP Tom Watson. Watson is one of the few MPs who understands what the digital economy actually means, and in his speech against it he described it as a mass (or mess) of “unintended consequences”. As Mike Butcher wrote in the Telegraph those consequences include potentially huge legal bills for Internet start-ups, and everyday parents who have little idea how their download limit is being used up by “teenage children, neighbours, or even someone parked outside their house.”

Another dissenter in parliament, Tory MP William Cash, made the point the impact and implications of the Bill's many clauses are sophisticated and not immediately obvious, and supporting it should not be a given. "The Bill should not be rushed through," he said. "It is not the Dangerous Dogs Bill; it is a very different type of Bill."

But TechCrunch Europe have seen it all before. They emotively used a Churchill pre-war speech as a metaphor for what is happening now “The stations of uncensored expression are closing down,” said Churchill about Nazi dominated Europe in 1938 and TechCrunch argued these stations were shutting down again today. Just as in the proposed Australian legislation the onus will be on ISPs to police the new laws. TechCrunch says ISPs will have to send letters to their subscribers who have been linked to copyright infringements and, after these warnings, suspend their accounts. Copyright holders will be able to apply for a court order to gain access to the names and addresses of serious infringers and take legal action.

Similar to the battle here in Australia over the Government’s proposed Internet censorship plans, the British digital economy bill has lined up the tech savvy and civil libertarians on one side and mainstream politicians on the other. As in Australia, neither side has covered themselves in glory in an issue that does not fully resonate with the majority of the electorate. Politicians, with too many other issues to deal with, allow themselves to be swayed by party whips, vested interests and industry lobby groups. The tech savvy’s mobilisation of platforms such as Twitter starts by being a good focus of anger but ends up being a frustrated and vitriolic echo chamber of like-minded views. Politicians know these views fail to cut through to suburbia and the issues affecting marginal electorates. Those fighting the #nocleanfeed war in Australia should closely examine the way the Digital Economy Bill played out. An antipodean repeat is on the cards.

Thursday, October 22, 2009

Future imperfect: Thoughts about journalism in 2020

“In old days men had the rack. Now they have the press. That is an improvement certainly. But still it is very bad, and wrong, and demoralising” (Oscar Wilde 1891).

2020 is barely ten years away. That is nothing in quantum time and not much more in the history of human civilisation. Yet predicting what might happen in 2020 is a prospect so hazardous, few do it outside the label of science fiction. The past is not much of a guide. If the butterfly effect ascribes an infinite amount of possible consequences for one action, what then might eventuate over the next 3650 days on a planet of six billion people? There are only two certainties. Events will occur, and humans will adapt to them. The adaptive habit of mind is an essential human survival strategy. In The Origin of Species Charles Darwin noted that existence is a struggle which relies on fickle fate to give a sucker an even break. “Lighten any check, mitigate the destruction ever so little”, he said and life becomes more bountiful. The rest of this essay will look at what checks and mitigations might help predict a more bountiful journalism in 2020. (photo by danzen)

Today’s journalists work under a rubric of organisations commonly known as “the media”, shorthand for any intermediate agency that enables communication to take place. In 1891 Wilde recognised the media as an improvement on the rack, if only barely. The media remains an imperfect communication construct and one that acts awkwardly in its dual-function of social institution and a business. It is these unresolved tensions between the church and state functions of media that will most affect the journalism of the future.

Technology is also affecting the business model that sustains journalism. Product lifecycles have been reduced to 12 months in all high tech industries which means there is a continual struggle to stay ahead of the basics of any job. The mass media industries have grown fat and wealthy under the philosophy of bringing eyeballs to advertisers but that does not work well on the Internet. Nor does subscription work either in an environment where the expectation is that content is free. Rupert Murdoch’s News Corporation is currently trying to stick its fingers into this dyke but the dam walls will probably come tumbling down anyway.

Mention of Murdoch’s empire also reminds us that journalism has been corporatised. Media has become Big Media as the industry consolidates according to the natural nature of capitalism. The freedom of the press, as A.J. Liebling noted, used to be reserved to those who owned one. But the huge unregulated flow of user-generated content in blogs and social networks is changing that dynamic. Journalists who find themselves cast adrift from corporate downsizing may find salvation in the newer media.

There is the also the additional systemic impact of public relations. Other important actors such as governments have learned the skills of journalism to sidestep the media to ensure their message is delivered in the way they want it. Journalists pejoratively call public relations “the dark side” but it is the work of PR practitioners (mostly ex-journalists) that underscores the value of the craft. They thrive to serve the human unquenchable thirst for knowledge. The information society is not merely an intellectual abstraction; it is an economic reality. Yet Naisbitt also says that we are “drowning in information, but starved of knowledge. News is public knowledge and journalism will always be required to turn it into a composite, shared, ordered and edited product that people can use. Long-term journalism’s survival remains linked to finding an economic purpose to match the quenching of that thirst.

To do that, journalists must find new ways of doing things and must also embrace creativity. According to cyberspace scholar Lawrence Lessig, the Internet is the world’s greatest innovation commons. In a decade it has gone from being a technical curiosity to a major influence on every aspect of life for most people in developed countries. While journalism has traditionally prospered on a scarcity factor, the technology of the Internet has created an information rich society. Its influence will be at least as profound as that of Gutenberg’s printing press which affected religion, democracy and the organisation of society.

Democracy on the Internet is becoming an increasingly hot topic. Just as the right of clean air and healthy environment is being seen as a property from which nobody should be excluded, some countries are beginning to regard Internet service as a basic human right. Finland has recognised this recently by making it a legal right for Finnish citizens to have access to a 100 Megabit-per-second broadband connection by end 2015. This is laudable though likely to be outdated by 2015. What cyberspace needs more than democracy is a balanced ecology between culture and commerce.

Older media manage such ecologies with varying degrees of success. Newspapers appear to be in permanent decline although the lesson from Fidler is that the older technologies can survive if they enhance the texture of newer environments. Television still rules despite being the pejorative “idiot box” for “couch potatos” that Postman observed was “amusing us to death”. The computer has not yet inherited the negative cachet of TV twenty years later nor has it yet inherited its influence. That may yet change as fast broadband leads the way towards convergence between the two media. Mobile phone technology is further complicating content delivery. Cellphones are becoming the defacto mobile computer as more functionality is packed into these devices.

But while the technology to deliver journalism to audiences will undoubtedly continue to evolve, the basic craft skills will remain. Those skills are important in providing a sense-making mechanism that uses available technology to provide content for audiences. These audiences are fragmenting and a “long tail” of niche providers is emerging to take the place of the big monoliths. Yet whatever the size of the enterprise, journalists’ first obligation should always be to the truth. They should also retain the core trait of journalism: fairness. While our perception of reality is always only partial, these intangible values have stood the test of time and will retain value in the new economy.

Networks of social relationships create social capital which underpins this new economy. Leadbeater called social capitalism “the driving force” behind creativity. But unlike the old economy where individuality and self-interest were critical success factors, social capitalism relies on the ethic of trust and collaboration. As Cambridge University vice-chancellor Sir Alec Broers said “if a researcher is not part of a world technology network, he [sic] is unlikely to succeed”. The era of individual innovation is over. Teresa Amabile says creativity occurs best when people are working on a problem they perceive as important, with a sense of urgency that is apparent not only to them but to others. According to Cunningham, creative enterprises should increasingly be seen as an integral element of high-value-added knowledge-based emergent industries.

Richard Florida says that creativity is the single most important source of economic growth and investing in creativity in all its forms is the best way to ensure continued growth. But creativity simply cannot be turned on by tap, it means using both hemispheres of the brain. In Western cultures the left-to-right alphabets has reinforced left-brain dominance and what Havelock called “the alphabetic mind”. Journalists who write for a living are particularly cursed by the alphabetic mind. More right-brain thinking is required to unlock the potential offered by simultaneous operations, understanding context and seeing the big picture.

The importance of network externalities to the big picture cannot be understated. We live in a small world where everything is linked to everything else. Because everything is connected either through technology or culture, connection creates as much value as function. Open source models such as creative commons licensing are facilitating a new Internet business environment which enables a “royalty-free literature” to thrive which enlarges readership, enhances reputation and still enables creators to retain copyright of their works.

The rise of the network economy has implications across the board. Journalists have taken up social networks like Facebook and Twitter in large numbers. These forums are a rich source of material, contacts and opinions. These networks are living organisms where producers and audiences alike engage with each other. Because these gated communities blur the line between private and public utterances, journalists will need to be increasingly careful of online reputations, both theirs and others. Closed communities add to the breakdown of social cohesion which has led to the proliferation of special interests and an over-valued sense of belonging to narrowly subscribed communities. But the social networks and blogs are revolutionary technologies capable of creating a vast Habermasian space where a public sphere can debate items of wide-ranging importance.

As media historian Mitchell Stephens reminds us, none of the existing revolutionary technologies have exhausted themselves. The alphabet has been around for barely 95 generations, the printing press is still expanding, and the electronic media are just reaching adulthood. The effect is “revolution upon revolution upon revolution” in which technology continually outstrips our imagination. Journalists and everyone else must be, as Bauman noted, “fluid” in response. We must be ready to change shape in time, be mobile and weightless. Anthropologist Margaret Mead said no one will live in the world they were born in and no one will die in the world they worked in maturity. It is safe to say that 2020 will be a time of profound protean change.

A final note in any discussion of the future is the need to ensure there is one. Tough says that humanity has the potential to live for many more centuries “with robust health and happiness” if we take seriously the five most important priorities: understanding world problems, dissemination of that knowledge, improving governance, avoiding catastrophic war, and fostering positive developments. Journalists can play a large role in the creative story-telling that will bring these priorities to wide audiences in a compelling manner.

Chief among these priorities is human-induced climate change. Respected scientists such as NASA’s James Hansen have warned of catastrophic species loss and the inundation of the world’s coastal cities if we do not address the problem. As Hansen bluntly told a newly elected President Obama last year “the planet is in peril”. Science tells us what we need to do to stop climate change. Yet vested interests will always be out there slowing the way. H. G. Wells saw human history as “a race between education and catastrophe”. As storytellers, journalists of the future can play a key role in ensuring that education wins that race. Even Oscar Wilde might not find that outcome too demoralising.

Friday, October 16, 2009

Blogger, Twitter and the rise of Evan Williams

Last month Twitter co-founder Evan Williams took to the company blog to announce the microblogging platform had truly arrived as a major media presence. Williams told the world on 25 September the company had “closed a significant round of funding”. Williams went on to publicly thank the investment firms that were pouring an estimated $50 million into the company: Insight Venture Partners, T. Rowe Price, Institutional Venture Partners, Spark Capital, Benchmark Capital, and Morgan Stanley (who ignored the July advice of a 15-year-old intern who said teens don’t use Twitter). Williams had reason to be happy with the cash influx – it meant investors now value the company at a billion dollars. (photo of Evan Williams by Tyler Howarth)

While Williams will have to share the rewards with fellow founders Jack Dorsey and Biz Stone, it is still likely to leave him an extraordinarily wealthy man. However, it is unlikely however to mean retirement for the gifted 36-year-old. Twitter is the second great idea of one of social media’s pioneers – in the early Noughties he did as much for blogging as he is now doing for micro-blogging.

Williams’ progress is charted diligently in Scott Rosenberg’s evolutionary tale about blogging “Say Everything”. According to Rosenberg, Williams has been involved in entrepreneurial start-up companies all his adult life. He founded and folded two technology companies in his native mid-west that attempted to market CD-ROM guides.

Williams moved to California in 1997 to work for technology book publisher O’Reilly which he called “his first real job”. He left after six months and moved to San Francisco where he met fellow twenty-something geek Meg Hourihan. The pair shared a passion for web development and Williams’ coding skills were matched by Hourihan’s pragmatic head for business. They went into business in late 1998 starting a company called Pyra Labs which started out from Hourihan’s living room.

Pyra Lab’s cluetrain generation aim was to produce ambitious software for group production. They copied the philosophy of Hotmail and Yahoo who realised software tools work best within web browsers. In August 1999, Pyra unveiled a product called Blogger which was a free tool to automatically update a website. The tool was easy to use and would eventually transform blogging into an act of mass democracy.

But Williams and Hourihan had no idea that would happen back in August 1999. In their vision Blogger would be used solely by geeks who had previously coded their websites by hand. When Williams developed the prototype, he had an epiphany. As he later told Rosenberg, “the site changed from an occasional creative outlet that I would do when I had time, to much more of a linked outlet for my brain.” What Blogger had done was to clear obstacles from the path between brain and publication and it was not hard to see others might like this feeling.

Anyone was allowed to come to Blogger.com, sign up for free and use the product to host a blog. Initially it could only be used with person’s own website and domain name. It quickly became popular and by March 2000 the Pyra team was the toast of Austin’s SXSW tech conference. Rosenberg says William’s “off-centre charm” made him a poster-boy for the growing band of bloggers.

Blogger suffered the inevitable growing pains as user numbers lifted through Y2K. Williams and Hourihan attracted half a million dollars of seed capital to hire more programmers and stabilise the business just as the dotcom boom crashed. The company had no revenue but had plans to sell advertising and pro-pay plans with extra features. In September 2000, the company launched Blogspot, its own version of a web-hosted service which married perfectly with the products “one-box-and-one-button” interface. It would prove perfect for Internet novices.

But cash dried up after the dot-com crash. Williams and Hourihan fought increasingly often as their plight became more pronounced. When they got down to their last $60,000 they began forsaking pay and paying bills by credit card. Meanwhile Blogger’s growth was phenomenal. A user list of 2,300 at the start of 2000 had exploded into 100,000 12 months later. Blogger crashed many times as the creaking HP desktop computer used to host the data seized up. On 31 January 2001, Hourihan had enough of failures to attract more capital and quit the company.

Williams posted a message on his personal blog that day that said “and then there was one”. While Williams apologised to his staff for laying them off, he refused to fold Blogger. Fans offered to help and many donated time, money and services. Williams eked by on a meagre budget and the product kept attracting new users. Mid 2001 was his darkest hour. When 9/11 happened, the US (and the rest of the world) looked for forums to pour out their complex emotions. Blogger was a perfect fit and people flocked to the service to vent anger, as well as grieve, offer advice and share their fears.

As a result Blogger had 700,000 users by 2002 and its Pro Service was finally up and running. Williams was now looking at the next problem: how to scale up to a hundred million users. Former employer (and now investor) Tim O’Reilly introduced Williams to Google which had already turned itself into the world’s indispensible Internet search tool. Williams brainstormed ways they might work together but was unprepared for Google’s suggestion they buy the company outright.

At the time Google had no reputation as a buyer of companies but were cashed up and beginning to look at bright ideas across the web. It was obvious Blogger was a very bright idea indeed. The independent-minded Williams wasn’t immediately persuaded. Cash flow was good and he did not fancy becoming a company apparatchik again. But the Google share deal would prove too good to refuse. Following the 2004 Initial Public Offering Williams would have become a multi-millionaire. Despite the megabucks, what really sold Williams was Google could take Blogger to the next level. He sold up in February 2003.

He was taken on as Blogger’s “steward” and began the focus on turning Blogger mainstream. While newer more advanced technologies such as Movable Type and Wordpress attracted the geeks away, Blogger became the tool for web newcomers and Google integrated it with Picasa to allow bloggers upload photos with their posts. It grew from a million users at the time of takeover to one of the busiest websites in the world today with an Alexa ranking of seven.

Williams wasn’t prepared to hang around to watch Google take over the world. After the IPO, he traded in his stock and immediately began work on a new company using his handsome profit. His new tool would go back to basics and allow people to quickly share their blog updates but would be limited to 140 characters. Twitter was born and its early growth mirrored Blogger. This time round the future-proofed Williams could more easily ride out the rough patches. In 2007 he told a conference that starting with tight constraints can help new web businesses win users and grow fast. Rosenberg said Williams had seen that play out with Blogger at a scale few businesspeople ever get to experience. And now he has done it again with Twitter. Now that Morgan Stanley and co have effectively bought Twitter’s IPO, it surely won’t be too long before Williams gets itchy entrepreneurial feet again.

Sunday, October 04, 2009

Drowning not Waving

Google picked a bad week to launch a product called Wave. Low-lying Pacific Islands, many of whom are facing elimination as the sea level rises, are recovering from massive natural damage this week. A massive 8.0 magnitude earthquake struck just a few kilometres offshore of Samoa on Wednesday. Those that died stood little chance of surviving three metre waves that arrived onshore just a few minutes later. More than 150 people died in Samoa, at least 31 in American Samoa and nine more died in Tonga. (photo by snarglebarf).

Of course it is not Google’s fault any of this happened. Nor was it the fault of Saturday’s Sydney Morning Herald that they chose today to plug Samoa as a fancy-free tourist destination. Tourism is Samoa's largest industry, and one-quarter of the tourist accommodations had been destroyed. In fact the SMH may be helping the Samoan tourist board avoid a “second tsunami” as anecdotal reports arrive of mass cancellations. Google meanwhile is studiously avoiding the link between their name and the forces of nature. It prefers to issue sympathies to the lesser known but just as deadly Tropical Storm Ketsana (local name "Ondoy") which killed 300 people dead in Manila this week.

Their concern is admirable but Google’s Wave analogy needs a closer look. The name is based on surfing the web, but what if the Wave is too big? Will it wipe us out if we don’t catch it? Google is a massive company and we should no longer take their “don’t be evil” motto on face value. Its mission statement is to “organize the world's information and make it universally accessible and useful.” But Wave gives a lot of power to what is already a $22 billion company as it seeks information from every stream.

A few weeks ago Google launched Fast Flip showed a newspaper way of browsing Internet content. Google Wave also takes its purpose from older technologies. Wave asks the question what would email look like if it was invented today. It also combines elements from instant messaging, wikis and social networks with the ability to share documents, maps, images and video.

Google have launched their latest beta version of Wave by invite-only, initially limited to 100,000 people (note: this writer was not among the 100,000). While the artificial limit sounds gimmicky and goes against the way Google usually operates, it does have a point. Wave is intended as a fully open communication and collaboration platform but is not quite ready for prime time yet.

Google Wave has the potential to gather a staggering amount of data to bring to every conversation, so there needs to be a viable stress and volume test. There may also be performance issues. The initial 100,000 users are mostly tech savvy early adopters who will do much to challenge the scalability of the project. Google say this is just the beginning and will soon be inviting many more to try it out “if all goes well”.

The ramifications are enormous if it does work. Although email is now often seen as a somewhat dated technology, it works because of its ability to get a consistent message out to a mass audience quickly. Email is still the dominant business communication tool, a position it has held since the 1990s so there is big commercial incentive for Google to get it right. Google’s mail system still lags well behind Yahoo Mail and Hotmail though is increasing faster than either of its older rivals. Wave may also work wonders for personal usage of GMail.

Brisbane law professor and early adopter Peter Black gives Google Wave a tick of approval though he has reservations. Black missed out on a direct invite from Google but used his social network to get one. After 24 hours of testing, he says Wave is an “amazing tool”. Black likes the way it allows conversation to evolve (and re-play if necessary) and says it is intuitive. On the down side, it was difficult to get a true picture of its worth as Black had very people to collaborate with so far. He also says its level of difficulty may give it limited appeal and it could get “quite noisy” with emails, instant messages, SMSes, Twitter and Facebook updates all in the one space. Google will have to work hard to ensure the sound of its message doesn’t drown out the waving.

Tuesday, September 29, 2009

Keeping up with the ipjones: buying an Iphone

I am recovering with a glass of Irish whiskey after a day of technological terror. It's the fault of a phone.

No doubt subliminally inspired by the weekend’s lamentable isnackery (I can’t believe it’s not beta butter), today I rushed out and bought an iphone. It’s a luxury item that will cost me at least $1,300 or thereabouts to Telstra over two years. But I’d been meaning to buy one for some time so I felt the rushing was justified. It was going to give me more communications options which would become a useful part of my outdoor armoury. (pic is either my new phone or that mysterious stone from 2001: A Space Odyssey)

The purchase and its aftermath were stressful events, if neither unexpected. I found the whole commercial experience of choosing and then buying a phone very difficult.

Part of me hates change because it means I have to unlearn old ways of doing things. Not being part of the igeneration, I was quite happy to hold on to the old phone even though it was well out of contract. But inertia was eventually overcome by the idea of communicating on the run. The ability to send text and pictures to the Internet in near real-time was immensely appealing.

This was my second attempt to buy an iphone. Last time I went to my local Telstra shop they told me there was a four week delay so I didn't bother. I would have had it by now. But today there was no waiting period. Choice was limited - I wanted a sedate black-backed phone but there were none in that colour. Impatient to wait, I chose a more attention-grabbing white cover.

Technical spec was not as much a big deal for me. Knowing about Moore’s Law and resource-hungry apps I should have gone for the 32 meg disk phone instead of the 16. But that was going to cost $200 more and I didn’t think it was worth it. I will repent my stinginess at leisure. I paid an extra $10 a month for 150 meg of monthly download time. Time will tell if that amount is too big, sufficient, or too small. I forgot to ask how many megapixels the camera is but found out later its 2 MP.

When I took the phone home I panicked as I could find see my contacts list of telephone numbers anywhere. I shuddered what that would mean if it was gone. I rang the shop who patiently assured me they had copied them across to the new SIM but I would have to import the damn things.

It took me a while to find out how. Neither the “Finger Tips” document nor the Iphone 3GS “Important Product Information Guide” were much use as a user manual (and the text in the latter “important” document was so small, it could have been borrowed from the Rosetta Stone). But with much trial, error, and liberal Saxon slang I found the import screen on the phone. My contact list was back, to great relief.

If that all went ok in the end, the same cannot be said for iTunes set-up. The first thing I wanted to do was download the free Twitter and Facebook apps. In order to do that I needed an iTunes account which I did not have already. I went through the longwinded account set-up (including spending forever to decide on my “secret question” - but I'd have to kill you if I told you what that was). Apple asked me for a credit card number which they nicely said they would keep for later transactions. I baulked at this option - I was only there for a free app.

But even still it was a slow process. Accompanied by several loud oaths, my tedious attempts at club-footed typing was struggling on a small and unfamiliar keyboard. Several times I misspelt the userid or password or had to go off to another screen to find the underscore (in my mail address) or the at-sign. Whenever I made an error, which was common, I’d try and correct but often would accidentally send myself to some other screen and I’d have to start from scratch again. In short it took me a while to find the "return" key.

Eventually I created my account and quickly found an email in my inbox. I tried clicking on this link from the phone itself but it insisted the link must come from a computer. When I did try on the laptop, the verification email took me to this screen (shown right) which told me I was “just a few steps away” from downloading music, HD TV shows, movies, and more from the iTunes Store.

Just a few steps away? But all I was doing was verifying. Why was this so complex? It didn’t look like a verification screen to me and there was nothing there that said I was verified or needed to do something else. I tried to re-download the Twitter app but no surprise, it was still telling me my account was unverified.

After several repeat attempts (complete with more spelling mistakes and misturns) I decided maybe nothing was happening because I didn’t have iTunes installed.

But when I tried to install it, the windows installer crashed. This was the signal the Gods were against me today I eventually gave up none the wiser as to how to download free apps. I can possibly blame the devil's own defective code of my Vista operating system for the installer problem. But Apple’s own support procedures are poor too. The material sent out with the iphone is abysmal and there is no contact information on the “do not reply” verification email.

I had cursed KafkApple enough and was still anxious to try out Twitter on the phone. I logged onto my twitter homepage via the phone’s Safari brower and typed in a test message. But my fingers were taking some time to get used to the smaller keyboard. So the initial tweet read “testing from ipjone”. Happy that something worked first time, I barely noticed the typo. But others did. Stilgherrian was quickest to respond: “Your ‘ipjone’ seems to be working perfectly,” he reassured me.

If only he knew. Call me Ipjonah. Here's hoping this technophobe fares better in the morning.

Friday, September 25, 2009

Facebook and the media: Opening the gated community

One guaranteed way to make a newspaper headline writer’s day is to find an event that has some tenuous connection with Facebook. If there is a remote chance that technology can be blamed for something, it will be. So it is hardly surprising that in the last few days alone we have Facebook murders, Facebook crime, Facebook rescues, Facebook bandits, illegal Facebook parties and even “Facebook for the dead”. This is all very lazy journalism though understandable that the media should want to tap into the Internet’s biggest phenomenon. (photo by jurvetson)

Facebook’s growth shows little sign of slowing down. Its founder Mark Zuckerberg said he still had big plans for the five-year-old application when he announced last week Facebook now had 300 million users which would make it the fourth largest country in the world. It is not difficult to believe it will soon overtake the US with its 3.1 million to leave only China and India ahead of it. Zuckerberg is so confident, he thinks the company may even make money in 2010!

Zuckerberg says his company mission is "to make the world more open and transparent by giving people the power to share information.” But while many have praised Facebook as part of the democratising trend of new media, there is a social exclusion aspect to it also. Facebook is easily the largest gated community in the world. Author Robert Putnam told fan culture guru Henry Jenkins that while engagement with Facebook was primarily a social activity, there is a real "participation divide" that creates varying degrees of Internet engagement. Putnam found that Facebookers practice what cultural anthropologists call "gating", the tendency to build physical/virtual, social, and cultural walls that are exclusive.

But within their own communities, social network users are very generous. Zmags’ Joakim Ditlev found Facebook is easily the most popular sharing tool among digital readers with 38 percent using it to forward content with Twitter well back in second place on 9 percent. This also means readers are more likely to pick up content from Facebook. Ditley says Facebook’s casual way of communicating “seems to apply well” for sharing digital content.

Facebook’s wide range of communication tools are also eating away at time spent on email, instant messaging and discussion groups. Activities that used to take place in email, such as posting videos or holiday photos are now migrating to Facebook. As ReadWriteWeb says Gen Yers “don't even think of email as the place to connect with friends and family - that's what social networks are for.”

But people are leaving an enormous trail of data that could eventually come back to haunt them. While embarrassing photos are an obvious problem here, a friend list can also reveal a great deal about the person. An experiment at Boston’s MIT found that simply by looking at a friend list, they could predict whether the person was gay. They did this with a software program that looked at the gender and sexuality of a person’s friends and made a prediction using statistical analysis. As the Boston Globe puts it: “if our friends reveal who we are, that challenges a conception of privacy built on the notion that there are things we tell, and things we don’t.”

In Australia, the notion of privacy has been challenged by a court case against prison officers who used a Facebook group to protest against changes in their industry to privatise prisons. In October last year, six NSW corrections officers created a private group called "Suggestions to help big RON save a few clams". But when Big RON - the NSW Corrective Services Commissioner Ron Woodham - found out about the suggestions he wasn’t happy and threatened to fire them for "bullying" and "harassment".

It did not take long for the media to label them The Facebook Six (though for some reason they preferred the more alliterative Facebook Five for a while). Last week Industrial Relations Commission decided their cases needed to be reheard after concerns of procedural unfairness so their fate is on hold for now. But the lesson to be learnt about Facebook, as academic David Perlmutter stated recently is that it is “a particularly dangerous weapon for self-injury because more than with many other social-networking sites, it is so easy to share an embarrassing admission or offensive quip.”

Despite the pitfalls, there are some who believe Facebook makes its users smarter. According to Dr Tracy Alloway from the University of Stirling in Scotland, the socmed site is doing “wonders for working memory [and] improving…IQ scores”. While it is doubtful that the thousands who sign on every day are doing it to become smarter, its versatility is one of its most attractive features. The downside is that it gives news editors even more things to place next to “Facebook” in their next headline.

Saturday, August 08, 2009

Did the Russian FSB try to kill Facebook and Twitter?

(photo by Bird Eye).
The western world made three decisive strikes against militant Islam today but found itself surprisingly helpless against a new and dangerous opponent in cyberspace. The day began with Hilary Clinton vowing support for Somalia’s tenuous Transitional Government in its war against Al Shabaab who were implicated in the failed army barracks attacks in Melbourne earlier in the week and who are now threatening to take control of Mogadishu. Then came the news from the BBC that a missile from an unmanned US drone has probably killed Baitullah Mehsud, a Pakistani Taliban leader and that country's most wanted man. And Al Jazeera announced this evening that Indonesia has arrested Noordin Top, the Jemaah Islamiyah mastermind suspected to be behind the 2002 Bali bombings and the recent Jakarta hotel bombings.

But while the war on what was formerly known as terror remains the uppermost threat for Clinton and her State Department, they also need to seriously consider a new and dangerous cyber-enemy that emerged in the last 24 hours. For a couple of hours yesterday, and again intermittently today, a combined and concerted attack crippled the social network sites Facebook, Twitter and Live Journal.

While that may seem like a trivial offence to those who don't use social networks, the attacks are anything but trivial. Facebook’s quarter of a billion world population is the envy of most religions while Live Journal bloggers make 200,000 updates a day. And it was the Obama Administration that asked Twitter to suspend routine maintenance so the Iranian opposition could mobilise its forces in an attempt to topple the president.

So while no-one died and there were no pictures for the media, the overnight DDOS (Distributed Denial of Service) attack was as much an important attack on the public sphere as 9/11 was. In a DDOS attack, hackers compromise unsecured computers with viruses or other malware. These infected hosts are then instructed by the attacker's computer visit a targeted site, simultaneously and repeatedly. A bomb of connection requests detonates at the receiving end taking out legitimate traffic in the process.

Often DDOS is spam related, but Facebook’s chief security officer Max Kelly said this latest one was politically motivated. Kelly said the outage was caused by a deliberate attack on sites used by a pro-Georgian activist. He said it was a simultaneous attack across a number of properties targeting the activist to keep his voice from being heard coinciding with the first anniversary of the nation’s brief and bloody war with Russia. One cyber-aspect of that war was Russia’s attacks on Georgian websites using DDOS and defacement techniques.

Kelly declined to lay today’s blame on Russia or Russian nationalists, but said: “You have to ask who would benefit the most from doing this and think about what those people are doing and the disregard for the rest of the users and the Internet.” The intended victim of the attack was the Georgian with the account name "Cyxymu," (the name of a town in Georgia). He/she had accounts on all three different sites (Facebook, Twitter and LiveJournal) that were attacked. The blogger had attracted attention because LiveJournal users received spam that appeared to come from Cyxymu’s account.

Bill Woodcock, research director of the Packet Clearing House, a non-profit technical organization that tracks Internet traffic told the New York Times yesterday the attack was an extension of the Russia-Georgia conflict. He said he found evidence that the attacks had originated from the Abkhazia, the disputed border territory that caused the war. Woodcock wouldn’t commit to who was at fault. “One side put up propaganda, [and] the other side figured this out and is attacking them,” he said.

Given Russia’s access to superior technology, the most likely culprit would have to be the FSB (formerly the KGB) who have form carrying out this tactic on internal political enemies. However if it was Russia’s fault, libertarian Midas Oracle thinks the attack may have backfired despite the temporary annoyance. All the Russians achieved, said Midas, was to hand Cyxymu a megaphone. The Internet remains a double-edged sword.

Sunday, August 02, 2009

Berners-Lee condemns Net censorship in BBC’s “Digital Revolution”

World wide web founder Tim Berners-Lee has told an exciting and ambitious new BBC “open source” documentary series that governments and companies should limit the amount they snoop on web users. Berners-Lee admitted the web should be policed for unacceptable use but said censorship would have "all kinds of pernicious effects". He said the medium should not be set up with constraints and praised the Internet’s ability to route around censorship. “But it is by no means an easy road,” he warned.

Berners-Lee was speaking in a recent launch for a four one-hour series due to air next year that has a working title of Digital Revolution. According to the BBC, Digital Revolution is an “open source documentary". It is due for transmission on BBC Two in 2010 and will take stock of 20 years of change brought about by the World Wide Web. The makers say it would have been foolish to make a documentary about the web without engaging the web itself.So they are requesting the participation of the public in every aspect of the production process and will be blogging their progress.

Although it is likely that everything about Digital Revolution (including the name) will be subject to crowdsourcing change in the months to come, it is safe to say Berners-Lee’s words will remain. Tim Berners-Lee is one of the true greats of the digital revolution. When Intel held a poll in early 2008 to find out who was the most influential person in technology in the last 150 years, it was Tim Berners-Lee who came up trumps beating Google’s Larry Page and Sergey Brin into joint second place.

It is no surprise that the last two decades dominated. The pace of technology has increased several times over in that time due in no small part to Berners-Lee, Page and Brin. But while the stunning invention of the world wide web gave people a revolutionary intuitive interface with which to tame the increasing powerful Internet, Berners-Lee was following in the great British problem-solving tradition of Babbage and Turing.

While working at the CERN particle physics lab in Geneva in the 1980s, Berners-Lee was frustrated by fact his company’s computers couldn’t easily talk to each other. What he went looking for was an easy way for scientists to share data over the Internet. Drawing from the work of Vannevar Bush on hypertext, Bill Atkinson’s Hypercard for Apple and the vision of Robert Fano’s “Proceedings of the IEEE”, he had created by 1990 the technology that became the web. These were a set of protocols for displaying documents linked across the Internet.

Berners-Lee was immediately aware of the potential power of his inventions. But when he told CERN, management were unimpressed. His supervisor called it “vague but exciting”. No one could see the potential of hypertext. Berners-Lee began to fear that a rival protocol might win out. The University of Minnesota’s Gopher was clunky but gaining in popularity. It may have edged out the web but made one crucial mistake. When the University of Minnesota suggested it might charge to use Gopher, Berners-Lee saw it as an act of treason. He persuaded CERN to release the rights of the web for free into the public domain. Anyone could take the protocols and build anything they wanted on top of them. Berners-Lee’s brilliance was to design the web without a centralised place to register a new server or get approval of its contents.

(photo by hyoga) Berners-Lee has many other claims to fame. He wrote software to dish out instructions from computers to clients that would eventually become known as “browsers”. He was also central to the development of the remarkable Hypertext Markup Language (html) whose simple instructions, graphic interface and linking capacity made publishing web pages easier, more powerful and more attractive. In 1992 he became one of the early pioneers of surfing (and a grandfather of blogging) when he began postings items and lists about new websites that attracted his attention and gave reasons why they interested him.

But as Dan Gillmor reminds us, there was something else important he purposely did not do. He didn’t patent his invention. Instead he gave the world an open and scalable platform to build in further innovation. Berners-Lee was keen to promote a sense of shared ownership. “Use links, don’t talk about them”, he wrote. Later he noted in his book Weaving the Web that inventing the web involved a growing realisation that there was power in arranging ideas in an unconstrained web-like way.

He knew that central points of control would rapidly become a bottleneck which could choke the web. It was critical the web remain "out-of-control". Berners-Lee’s philosophy was based on the creative anarchy and universality of the Internet as a whole. As long as everyone accepted the rules of sending packets around, packets could be sent anywhere. And so from 1993 onwards, the network of networks exploded.

But perhaps it is only now that Berners-Lee’s vision is being truly being realised. He wanted a read-write web but what developed out of the crowd of the 1990s was read only. The rise of social networking, blogs, wikis, and videos is finally changing the Internet into a many-to-many (and few-to-few) communication tool. But Berners-Lee still wants more. He says the web should be as free and unconstrained as paper. When you buy paper, he said "it does not come with the fundamental constraint on it that you can only write truth.” His conclusion: the internet should not be controlled, censored or intercepted by government or companies. His statements will not be welcomed by governments and companies but it is clear that Berners-Lee’s own digital revolution still has a long way to go.

Wednesday, June 24, 2009

Steamed Buns: China and the media

“China shines. It radiates possibility. If it were a colour it would be the new black. My problem is that I remember the old darkness”.

Writing in the Griffith Review, former Age journalist Peter Ellingsen captured some of the conflicting essence of China in those short opening sentences to his Tiananmen Square evocation. Ellingsen was an eye witness to the old darkness and his account of the 1989 Beijing massacre is heart-wrenching. Yet despite that nagging memory it is shiny, modern China that now excites him with possibility.

Ellingsen’s article is unusually tentative in one respect. Most foreign media representations of China focus on its struggles with democracy. The problem with this representation is that it ignores a fundamental reality. China seeks détente with Western technology but resolutely refuses to adopt Western ideas about statecraft. The Chinese Communist Party has defied predictions of its demise, with a great deal of help from compliant western capital. The party has survived by applying strict censorship but also by judicious adaptation to the times. But they still face a difficult problem from within. The billion-strong audience is capable of a communications revolution and it is unwise to assume there is undifferentiated opinion. Chinese journalists are on the frontline of that communications revolution. This post investigates how the government controls information and how journalists have adapted to these controls. Of particular relevance are a new breed of Chinese bloggers who have opened up a new online front in the battle between the nation’s growing affluence and government censorship requirements. China’s politicians, producers, and consumers combine to create complicated, and often contradictory media patterns that will continue to make the field a fruitful subject of inquiry.

Enormous legal, political and technological changes have shaped Chinese media over the last 40 years. The government rules by controlling the information flow. They have been helped by the profit imperative of western technological companies. China subverts the idea that the Internet will bring about democratic change. Its growing clout in world affairs means their position will only harden. But hope exists. Despite sophisticated shields and compliant media, subversive messages are getting to the people formerly known as the audience. The less well regulated activities of bloggers and social networkers are subverting China's Communist norms. Since the 1980s reforms of Deng Xiaoping, China has danced subtly with democracy while always keep the steady party hand at the tiller. The Internet provides the greatest challenge yet to that centralised power.

The People’s Republic of China has always been deeply uncomfortable with an independent fourth estate. The Communist Party has maintained a monopoly on state power for 60 years and sees the media as a strategic sector of control. It has no immediate intention of relinquishing that control. A couple of weeks ago China blocked access to Twitter, Flickr, and Hotmail in the latest attempt to stop online discussion of the Tiananmen crackdown. Despite the opening of the Chinese economy that began during the Deng era, the country’s information space is restricted by regulations inherited from pre-reform years. At the national level, the main broadcasting stations and newspapers are controlled by the state while provincial and municipal authorities oversee regional and local newspapers and television stations. The effect is to ensure that state propaganda messages dominate the press and the airwaves.

A sense of the complexities of Chinese journalism emerges in the annual reviews of the journalist lobby bodies. Freedom House sees China as middle of the road. It calls the country “partially free” with tight official control and a crackdown on dissent balancing increasing the apparent benefits of media commercialisation. Reporters Sans Frontières is less impressed and ranks the country 167 out of 173 in its press freedom index. It says Chinese authorities continue to arrest journalists as a result of bad publicity from reports on corruption and nepotism. But the very fact that so many journalists are so frequently jailed and attacked shows a willingness on the part of many of its practitioners to defy the machinery of state to get out dissenting messages.

In theory, the dissidents are supported by the constitution. China, unlike Australia, has a bill of rights. Usually more honoured in the breach, its very existence shows a willingness to accept new ideas. Article 35 of China’s 1982 Constitution guarantees freedom of expression, press, assembly, association, demonstration, and protest. But these very admirable democratic rights have mostly been trumped in practice by other more vaguely worded articles which prescribe the media’s right to infringe upon other interests of the state. The media must keep state secrets, respect social ethics, and safeguard “the security, honour and interests of the motherland”. In practice, they are governed by the Communist “party principle” which comprises of three elements: the media must accept the party’s ideology as its own; the media must spread the party’s programs, policies and directives; and the media must accept party leadership, organising principles and press policies. The fourth estate is a branch of the state. Those facets of journalism that serve wider purposes such as freedom of the press, objectivity, truthfulness and news values are all subordinate to the “party principle”.

The only watchdog allowed is the Communist Party itself. It controls the media through the Central Propaganda Department. This Orwellian creation is charged with dealing with politically sensitive news. But the media pay the price for this interference: its credibility suffers. As jailed journalist Dai Qing said in 2002, “In the Chinese media, only the weather reports can be believed”.

Despite the scepticism, Chinese journalists do engage with the news. As the interviews with journalists in the book "China Ink" demonstrate, Chinese reporters have a willingness to address public issues in ways similar to their western counterparts. They subvert Communist norms in subtle ways that are a testament to their journalistic craft. The view of Hu Zhibin is typical:
“If we have to play the role of government mouthpiece, we do it perfunctorily and at the same time we provide information. For instance, if the government announces new grain and oil price adjustments, we’ll put the old and new prices side by side so the people can see them clearly. If the government wants us to report on the achievements of the tenth five-year plan, we’ll try to point out some of the more interesting aspects, such as…how much the water shall be improved, achievements related to the interests of the people”.

Zhibin and the others were able to practice the 5 Ws and H of journalism because of the 1980s reforms. Deng and his cadres were single-minded in their quest for face-paced development and integration with international norms. Chinese media got more in tune with the “interests of the people” and began to break free of Communist shackles. Journalists began wreiting about economic inefficiencies and political corruption hoping that a freer media would promote economic reforms. However the trend did not survive the government crackdown on pro-democracy demonstrators at Tiananmen Square in 1989. According to American journalist Harrison E. Salisbury who was in Beijing at the time, the media were complicit in the crackdown:
“It is a propaganda blitz, and it is backed up by the biggest lie they could think of – Tiananmen did not happen. No one, no one, was shot in the Square. They have even put down the memory hole their original announcement of the twenty-three students killed there. Now all they talk about are the brave PLA soldiers”.

After Tiananmen and the collapse of Communism in Europe, stability became a paramount concern. The Chinese Communists tightened its grip on power as the party prepared for the transition from Deng Xiaoping to Jiang Zemin. Jiang’s rule was paternalistic coupled with a central-supervised application of market economics. The state closed down avenues of opposition while beefing up state-controlled media. In 1996, the People’s Daily (the organ of the Communist Party central committee) was China’s top selling newspaper. The paper’s target readership was decision-makers, government officials, executives, experts and scholars but its circulation was flagging. It was selling 800,000 copies daily but most were dutifully bought by work units of the party state rather than by citizens wanting real news. Concerned party bosses did not solve the problem by allowing lively stories and objective analysis. Instead they issued a directive to work units across China urging extra subscriptions and circulation lifted quickly to 1.6 million. But because the solution was artificial, it sagged back to the previous number within months. As Ross Terrill said, it was a “piece of make-believe, unconnected with the appeal of the People’s Daily, or lack of it, to the Chinese people, serving only the self-image of the Chinese state”.

Despite these state vanity projects, the market reforms of the 1980s did leave a lasting imprint on the newspapers. When the government loosened control on the media, it encouraged them to create their own revenues. Advertising rose from an insignificant component to rivalling circulation as newspapers’ most important source of income. There is now more emphasis on business information especially in the non-state controlled mass-appeal market. There is also increasing commercialisation in tabloids and weekend editions that results in a vibrancy and diversity that Beijing is struggling to control. Aryeh Neier, president of the Open Society Institute, says the spirit of professionalism imbues many journalists to take the initiative in developing stories on environmental issues, labour difficulties, health problems, land disputes, abuses of power and corruption.

The state does not actively encourage such initiative. The Freedom House “Freedom of the Press 2008” global survey of media independence found that Chinese media control and internet restrictions were tightened in 2007 and the number of jailed journalists and bloggers increased. In November 2007, China introduced an emergency response law which allowed media licences to be revoked if they reported “false information” about emergencies, natural disasters or the government response to them without prior authorisation. Other pre-emptive restrictions stopped discussions of diverse topics such as flaws in the legal system, human rights defenders, a Hunan province bridge collapse, and negotiations with Taiwan over the Olympic torch route. Journalists who try to get around these restrictions have suffered harassment, sackings, abuse and detention. At least 29 journalists and 51 cyber-dissidents were in prison at end of 2007, more than any other country in the world.

Foreign journalists also face many restrictions in China. According to Beijing-based New York Times reporter Joseph Kahn, they can expect to be bugged, followed, and have their texts and e-mails monitored. He described “huge obstacles” to reporting, including the risks his Chinese accomplices face:
“We’re closely monitored, our phone is tapped, we’re subject to detention whenever we leave one of the major cities if we’re not travelling with permission and probably the biggest barrier to us is that the Chinese who work with us are subject to Chinese rules which are very different from the rules that apply to foreigners”.
Kahn was pessimistic about the possibility of any impending change to Chinese policies. At the time, preparations for the Beijing Olympics were in full swing. Kahn said authorities used the Olympics as an excuse to deny reforms in the name of stability. He added “it’s been going on for some time” and other excuses such as the 2010 Shanghai World Expo have been, and will continue to be, used to justify further crackdowns.

Many of these crackdowns involve the state oversight of the media consumption of its citizens. China has put in place the “Golden Shield” electronic surveillance system with the help of western technology companies using methods developed to counteract terrorism. The shield is a “massive, ubiquitous architecture of surveillance” which will integrate a gigantic online database with an all-encompassing surveillance network including speech and face recognition, closed-circuit television, smart cards, credit cards and Internet monitoring technology. Legal channels also support the system of censorship. In order to overcome technological difficulties monitoring audiovisual content with automated filtering technology, the State Administration for Film, Radio and Television issued a regulation in 2007 requiring 600,000 websites with such content to apply for permits. Huge numbers of government employees filter Internet content in web portals and internet cafes and punishment for breaking the rules is severe. A 2002 Harvard Law School study found a range of sites were filtered. They included sites that provided information on dissidents and democracy, public health and HIV, religion, Tibet, Taiwan, and worldwide higher learning institutions as well as news sites such as the BBC, CNN, Time, PBS, the Miami Herald, the Philadelphia Inquirer, the Washington Post and Reuters. Censorship is also becoming more subtle. Pages that contain proscribed terms cease loading while Internet access is limited without explanation for minutes or sometimes hours. Users are often not aware they are being censored.

Foreign technology companies have been complicit in this sophisticated throttling of free speech. The Golden Shield could not have progressed without the help of US-based Lucent and Cisco, European wireless giants Nokia and Ericsson and Canada’s Nortel Networks. In 2004 many of the top international technology companies operating in China including Yahoo, Intel, Nokia and Ericsson formed the Beijing Association of Online Media which quickly morphed from a trade grouping into what Bandurski called “an active agent of the Chinese government’s initiative to stifle discussion of political issues”. Two years earlier Yahoo had signed a document called the Public Pledge on Self-Discipline for the Chinese Internet industry in which it promised to inspect and monitor information on domestic and foreign websites and refuse access to those sites that “disseminate harmful information”. Human Rights Watch executive director Kenneth Roth said Yahoo had switched “from being an information gateway to an information gatekeeper”. For international companies, it was clear that profits were more important than the health of Chinese democracy.

Few people were especially worried about these technological constraints given China’s astonishing rapid growth and prosperity in the last two decades. Fons Tuinstra relates how when he first studied in China in 1994, the Internet was unknown, it cost $15 to send a fax, and his most important communication tool was a bicycle. At the time, the Chinese bureaucracy was heavily divided about the merits of the Internet. The security apparatus opposed it as it would make their task of keeping a lid on societal tensions much harder. But its concerns were overridden by economic development departments who saw the need to invest heavily in Internet rollout. Authorities also realised that too much censorship would cripple the useful function of using the Internet for government business. The Chinese government closely monitored the Internet not just to control content but also to listen to the increasingly powerful voice of online citizens. As Tuinstra put it:
“Like other media channels, the Internet is more often seen as an extension of the government than a meeting place for opposition so audiences deal with this inherent reality rather than expanding energy opposing it”.

China is now dealing with the paradox of using information technologies to drive growth in the integrated global economy, while at the same time maintaining the authoritarian power of the Communist single-party state. As a result, China walks an ambiguous road between promoting widespread access to the Internet while keeping comprehensive oversight using strategies such as content filtering, monitoring, deterrence, and self-censorship. Journalists must avoid stories about the military, ethnic conflict, religion (particularly the outlawed spiritual movement Falun Gong), and the internal workings of the party and Government. Yet economic reform has impacted the emerging professional culture of media organisations and working journalists, who improvise new reporting strategies to overcome official control and attract market success. And the Communist Party itself is evolving as much as the media that serves it. The 74 million member party has consolidated its iron grip precisely by transforming itself and its relationship with the public. It regularly uses opinion polling and sophisticated spin techniques in an effort to show greater responsiveness to public opinion while heading off alternative opinion at the pass.

While the Party moves with the times, there is less certainty as to what it now stands for. According to Zhou He, the death of Communist ideology is at the heart of most contradictions in China. He says that although China still claims itself to be in “the primitive stage of socialism”, it has tacitly turned itself into a bureaucratic capitalist society. David Harvey described China’s reform era political economy as “neoliberalism with Chinese characteristics”. Communism is no longer an ideology of values and ideas faithfully followed by adherents, but is instead “a ritualised rhetoric [which survives] because of the long convention and the justification it provides to the Communist Party”. Two different media worlds collide in this contradiction: the official ritualised public discourse of the media and a private discourse being explored by blogs. While the mainstream media is staid under the party’s watchful eye, the less well-regulated blogging platform allows for a range of newly emerging ideologies that run a full gamut from liberalism, conservatism, new-leftism, nationalism, cynicism, materialism, and consumerism. This plethora of opinions offers the best hope for a more democratic China.

Blogging was slow to take off in China due to the popularity of bulletin boards and chat rooms in the early 2000s. It took the sexual exploits of Lee Li under the pseudonym of Mu Zi Mei to bring blogging into the mainstream. Her blog about the minutiae of her sex life made her famous and brought the technology to public attention. Li tapped into the zeitgeist at a time when Sex and the City episodes were among the most popular DVDs in China. The popularisation of Li’s blog made blogging the hottest keyword in Chinese search engines. After attracting praise and condemnation in equal measure, the government finally stepped in. After she was strongly criticised by the state-run Beijing Evening News, her book was banned and she shut down the website.

Li’s exposure showed the Chinese blogosphere could allow different political views and ideas to flourish that were previously unavailable. Because China’s traditional press is tightly controlled, bloggers often break news and provide provocative commentary. Many are written by mainstream journalists who cannot speak out at newspapers. Blogs played a prominent role in spreading news and information about the devastating 2008 Sichuan earthquake. Bloggers have also taken to using euphemisms to get around keyword filtering to pass around banned material and have also used tactics such as changing pseudonyms and IP addresses or hiding behind proxy servers to sidestep government control. Despite the Golden Shield, the Internet still enjoys greater freedom than other Chinese media platforms. Luwei (Rose) Luqiu, the executive news editor of Hong Kong-based Phoenix Satellite Television, sidelines her broadcasting work with a blog called Rose Garden which focuses on analysing news and current affairs and gets two million regular readers across China. She covers the international tours of Chinese leaders such as Hu Jintao and says what interests her readers is the human aspect of government; something she says is forbidden in China’s news media. Although the blog’s portal server is in mainland China and therefore must obey Beijing regulations about restrictions on conducting interviews and avoiding sensitive key words, Luqiu is able to link to her broadcast stories, and write about politics, the Cultural Revolution, and democracy.

Luqiu, Mu Zimei and others have shown how apparently apolitical media practices influence the way people think about politics, culture and society. The ease of publishing a blog makes it an attractive and potentially dangerous weapon. According to Asian studies scholar Haiqing Yu, 2005 was “the year of Chinese blogging”. Two of the largest Chinese Internet Service Providers, sina.com and sohu.com, sponsored competitions to stimulate blog usage while a series of “blogger events” such as the group production of satirical on-line mash-up movies (“Steamed Buns”) and videos (“A Hard Day’s Night”) reflected the general trend of cultural transformation. While the movies and videos showed playful spirit – with “Steamed Buns” becoming a synonym for spoof – the authors in each case denied any political purpose or innuendo. Nevertheless, references to contemporary Chinese politics abound in these works and the pieces were characterised by mockery, paradox, sarcasm, and deliberate misuse and misinterpretation of mainstream ideology. The blog Massage Milk uses the apparently innocuous motto “dai san ge biao” which literally means “wearing three watches”. However, it is also a pun on “three represents”, which was a slogan of former leader Jiang Zemin which was compulsory learning for all Chinese students. Meanwhile Dog Daily purports to gather news about dogs but the references are to humans. This proliferation of consumer choice is destroying the claim of the 2 percent ruling elite of a “hegemonic mandate” over the cultural consumption of the other 98 percent 2002. The consumption of blogs has become a process of subtle resistance.

There are now signs that the elite understands the power of blogging and has started to crack down on some of its more open samizdat dissidents. Last month, the Committee to Project Journalists included China on a list of the ten worst places to blog. They said that despite having more than 300 million people online, Chinese authorities maintain the world’s most comprehensive online censorship program which relies on service providers to filter searches, block critical web sites, delete objectionable content, and monitor e-mail traffic. The crackdowns have forced international watchdogs to re-assess the fundamental meaning of what it was to be a journalist. In 1999, Ann Cooper, the then-executive director of CPJ, noted how her organisation had to decide whether to take up the cases of six Chinese bloggers arrested for “anti-government” or “subversive” messages. While none of the bloggers were professional journalists, CPJ reasoned they were “acting journalistically” by disseminating news, information and opinion and took up the case. Since then the CPJ has defended similar writers in Cuba, Malaysia, Iran and elsewhere. According to Cooper, these early Chinese bloggers have played a trailblazing role in forcing CPJ and American journalists as a whole to re-consider what it is to be a reporter and move the debate along from “who is a journalist?” to “what is journalism?” This is a question that Chinese authorities are also struggling to grapple with as it deals with a tidal wave of new media and new views.

These examples of “shiny China” sit uneasily next to the state-sponsored “old darkness”. Ellingsen’s contradictions have become the hallmark of modern Chinese media. While the state-dominated press and broadcasters serve the “party principle”, Chinese journalists continue to write critically about important issues. And while the media have been hamstrung by a laundry list of restrictions, commercial imperatives are slowly forcing change. Similarly, the state is using sophisticated technology to enforce digital rule on the Internet with the help of foreign companies yet new actors such as bloggers have launched a subtle resistance that is forcing a re-definition of what journalism is and what it is capable of doing in China. While it remains far from clear that the nation will embrace any lasting democracy, the Chinese media is diverse enough to accommodate a wide range of critical voices. The government may find the democratisation of media harder to handle than democracy itself.